Who is this qualification for?
This Level 5 qualification is suitable for managers and those with significant responsibility for effective coaching and mentoring as part of their daily role within an organisational context. It's also ideal for individuals who wish to move into a development role or start a career as a freelance coach or mentor.

Qualification benefits
For individuals
- Be able to assess your own skills, knowledge and behaviours as a coach and mentor
- Know how to manage the coaching or mentoring process within an organisational context
- Deepen your understanding of how the organisational context can affect coaching or mentoring
- Plan, deliver and review your coaching and mentoring
For employers
- Ensure the individuals you develop as effective coaches and mentors are equipped with the skills, knowledge and understanding they require
- Develop a coaching and mentoring culture so that individuals can improve their performance and organisational productivity
Qualification units
- Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring Within an Organisational Context
- Undertaking Effective Coaching or Mentoring Within an Organisational Context
- Reviewing Own Ability as a Coach or Mentor Within an Organisational Context
Depending on your chosen programme, some or all of the following Essential Skills courses may be required or will need to be completed:
- Essential Skills Level 2 or 3 Application of Number (AON)
- Essential Skills Level 2 or 3 Communication
- Essential Skills Level 2 or 3 Digital Literacy
Following successful completion of the ILM Level 5 Certificate in Effective Coaching & Mentoring, learners may progress to the ILM Level 5 Diploma. The Diploma enables learners to solidify their expertise, expand their experience across different contexts, in preperation for more strategic or independent coaching roles.
“The support and flexible approach shown by the team at Portal is really helping to get the best out of my team.”
Caroline Spanton
Beicio Cymru | Welsh Cycling
Qualification delivery and assessment
At Portal we understand the demands of modern work life. We know that your work commitments, project deliverables, and team responsibilities require careful balance. That’s why we’ve shaped a flexible learning approach that allows you to hone your skills without having to compromise your ongoing commitments.
The Level 5 Coaching & Mentoring qualification is delivered in cohorts of six learners. Upon enrolment, each cohort is assigned a dedicated assessor who will provide ongoing support throughout the programme. Following an initial induction session, learners take part in three one-to-one sessions (1 hour each) and three group sessions (3.5 hours each) via Microsoft Teams.
Mixed methods, including:
- Assignments
- 18 hours of coaching or mentoring
- Completion of a journal
- Reflection activity
Fees for this qualification are subject to VAT. We welcome both individual learner bookings and organisation bookings, with invoicing available for employers placing group bookings.




